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Customer
Testimonials |
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At Solid Signal, we
feel the customer service is our number one priority. Without our loyal customers, we wouldn't be in business. From the
beginning, we have set the highest standards in customer service on all
levels, from the customer who buys a single splitter to the customer
who revamps his entire home entertainment system. |
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While we are constantly
evaluating our customer service, we realize that there is always room for
improvement. For this reason, we openly encourage our customers to help us
improve by making suggestions in ways to better serve you. If you have a
compliment, suggestion, or concern, please contact
us and let us know. Thanks! |
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Take a look at some of
the responses we've gotten from our customers! |
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"I just wanted to let you know how impressed I have been with the
level of customer service I have received from your company. So
often I have found that most internet based sales companies really
lack in customer service and most times their sales people can be
really rude if there is a problem. This however was not the case
with Ron. I had mistyped one of my converter box coupons and Ron not
only followed up with it by email he also took the time to call me
about it to. Also when I called back Ron knew exactly who I was by
my name and was able to pull up my order without me having to
provide anything else, like an order number. I am so happy I chose
your company to do business with and plan to continue to be a
customer and I will of course share my experience with all of my
friends and family. Thanks again for having a great staff and
quality products!" |
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J.
P. -
Warrenville, SC |
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"Hi I just wanted to give you folks 2 THUMBS UP I purchased a
Terrestrial Digital 91XG UHF Antenna (91XG) and rotor last week and
got it up this past Saturday and im VERY Pleased i even doubted if i
got the right antenna and one call to your company set me on the
right track.......Thank you for a great product and i will be a
customer again." |
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M. G. - Philadelphia, PA |
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"Ive never written a comment to a web site before. But, your web
site is such a straightforward breath of fresh air, and your prices
so good that I just had to let you know. After extensive on-line
research for OA antennae, preamps and rotators, your web site really
stood out as easy-to-navigate and full of the right kind of
information. I eagerly await my order from you. Keep up the good
work!" |
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js in rural Nebraska |
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"I purchased your WI Ex Signal Booster YX 500. I was skeptical at
1st about buying something like this. All the cell phone companies
said they doubted anything would work. I installed the signal
booster and antenna and WOW did that ever make a difference. I now
have 5 bars (full signal) in the room where it is installed, and I
only drop 1 bar from one end of the house to the other. I live in a
mobile home that has steel siding. And radio waves really don't go
through steel. your WI ex 500 PCS signal booster has made it
possible for me to use my phone anywhere in my house. I am a
handicapped person who used to have to use my phone right by a
window and then it didn't always work. Now I can use it anywhere in
my house. This is a tremendous boost for me and for others. I have
GPS on my phone and have had to use it a couple of times. with this
signal booster, emergency personal will have an easier time with my
calls...Thank you so much for marketing such a wonderful product. I
am going to recommend this to all my friends." |
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R.
M. - Onalaska, WI |
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"I just wanted to
drop yall a line to let you know that I am more than happy with the
performance of the Wi-Ex wireless extender that I received from you
through Google shipping. The shipping was super fast and the
installation was easy.I have Sprint PCS service, and would only get
1 or 2 bars when I was outside. Inside my house, I would get 1 bar
or roaming. I installed the outside antenna on top of my TV mast
about 25 up in the air. I hooked up the base unit and my bars went
up to 5 while Im in the same room. Now I can walk everywhere in my
house and still not drop below 2 bars, even from the other side of
my house ... I dont normally write in when I buy something to
comment about it unless there is a problem, but I had to write yall
to say thanks for selling a product thats well worth the money I
paid. Once again, thanks, and I will definitely recommend Solid
Signals website to everyone that I know." |
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T. C. - Vidor, TX |
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"OK - you guys are scary! After looking everywhere and making
lots of phone calls, I ordered a ChannelMaster antenna rotator
YESTERDAY (November 1) from Solid Signal, hoping I could get it in a
couple of weeks. It was at my house when I got home from work TODAY
(November 2). In my 62 years, I've never had a product delivered so
quickly! Everything I ordered in one box, no need for any tracking
numbers, and no daily checking emails for shipment notifications.
This is customer service beyond all expectation. Thank you. You have
a customer for life!" |
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B. V. W. -
Wanatah, IN |
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"I just wanted to say that I found your website extremely
informative and useful. After conducting my research, I chose the
DB4 antenna for my HDTV set-up. The installation was very
straightforward. As I started scanning for the HD channels, I was
absolutely amazed that I was getting signal strengths of 90%+. I am
able to get a couple of stations at 100%!!! This is an awesome
antenna!! Again, thanks for the great website." |
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G.
G. - Dallas, TX |
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"WOW! I cannot
believe the service. You folks are great! Your website is bookmarked
with a "read only" property setting. I am extremely satisfied with
your products, prices and fantastically fast delivery. For what it
is worth - your company rates equal to Costco - products, prices,
service - in my opinion! Thank you ..." |
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J.
W. H. - Union City, MI |
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"Thanks so much for an easy order, delivery, and install with Custom
Entertainment out of the Twin Cities. I LOVE my new DirecTV TiVo,
and cant thank you enough! You will be HIGHLY recommended!
Sincerely, N..." |
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N.
W. - Lake Lillian, MN |
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"To the folks at Solid Signal,
Thanks a million for your help!!!! :)
I ordered the amplifier you recommended,
and it works great. I can even switch from
HDTV, back to regular analog antenna. The
rest of my home is also connected, (one of my problems)
because the amplifier has 4 outputs, and there is even one
output left over. It is pleasing when things go right.....Thanks
again.
D. Carey -
Happy in Hollister." |
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D. C. -
Hollister, CA |
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".
. .thanks so much for excellent service, will definitely do business
with you again. . ." |
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A.
L. - New York, NY |
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".
. . The weather finally broke long enough for me to get the dish
up . . . I'm getting between a 96-100 on all three satellites. Its raining again today but no rain fade here!! Thank you very much for your assistance. You get a A+++ from me. Hope to do business again." |
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J.
H. - Cornelius, NC |
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"All items that I have purchased have arrived. Satellite installation professionals installed the disk and switch you sold me today. The signal strength is pegged on all three satellite groups. Much improved gain. I thank you for the quality components you have sold me and will be sure and speak nothing but highly about your service and sales . . . Channel Master Oval dish is the dish to use when all others fail. Even the Satellite installation professional was impressed at the quality and strength or the signals coming off the dish and of course the switch worked perfectly with my mixture of TIVO and regular receivers. Keep up the good products and good service, again thanks." |
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R. G. - Portland, OR |
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"Hi, just a note to tell you I received my HD Tivo today and as
always you are just the greatest. Of all the sites I've dealt with
on the web, you are by far the best of all. Thank you for always
doing exactly what your site says you will. I hope things are going
well for you. Please take care and thanks again. Sincerely, F..." |
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F. P. -
Boca Raton, FL |
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"Your site was recommended on the
avsforum.com site. I bought a
CM 4228 and CM 7777 via your web site on Monday morning, and the
items were delivered by UPS on Wednesday afternoon! Please thank all
those that were involved. I will recommend your site to my friends
who are getting involved with OTA HDTV. Thanks!" |
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T. C. -
Commack, NY |
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"We recently purchased a Channel Master 7777 pre-amp from you
and wanted to let you know how pleased we are with the results. I
installed it today without any problems. So nice to be able to enjoy
ALL the channels. Wish we had bought one years ago. Thanks for your
fast service." |
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G. & J. H. -
Florissant, MO |
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"I just want to thank you for your outstanding service when I
ordered an antenna rotator that proved defective upon installation.
You promptly shipped a replacement unit that went astray in
shipping, whereupon you sent another unit overnight. This unit works
fine, and again, I commend you on your excellent service, and I will
definitely order from you again." |
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D. H. -
Atlanta, GA |
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"I have found my recently ordered Channel Master 7775 Titan 2 UHF preamp to be an excellent performer for HDTV in a difficult (beyond a hill) location outside Philadelphia. Your price was right, including prompt shipping, and I have just ordered a second unit to experiment with. Thanks for your fine site" |
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N. H. - Philadelphia, PA |
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General Class Amateur Operator (KB3FAB), Professional Broadcaster |
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"Thank
you so much for getting my 5x8 multiswitch to me on Saturday, I
was able to install it and have my setup complete in time for the
Super Bowl party on Sunday. Needless to say, the party was hit -
thanks again!" |
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J.
K. - Seattle, WA |
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